Terms and conditions



Deliveries

Returns

Privacy

Disclaimer

Address


 

Deliveries


Delivery period
Orders are normally processed by stone river books within 1-2 working days from receipt. The delivery period is dependent on the country of delivery. All deliveries are sent non-priority.

Delivery charges
The delivery charges are determined by the country to which the order is delivered and by the weight of the ordered books, and must be borne by the customers.

Currently (as of January 2017) the cost of posting Teaching with Film or Teaching with Film 2 (less than 500g) is as follows:

Austria = €1.00
(part of the total postage of €2.50)
Europe = €3.50

(part of the total postage of €5.50)
Rest of the world = €8.00

(part of the total postage of €10.15)

Customers must also pay any taxes and customs duties levied on deliveries to countries outside th EU.

Prices
Prices are indicated in EURO (without VAT Reg No.). Prices are charged as they apply at the time of receipt of the order.


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Returns


Returns
If you are not satisfied with your purchase you may return it to stone river books in its original condition for a complete refund within 21 days of receipt. This refund will cover the initial cost of the item(s) purchased and their delivery but not any delivery charges incurred by you on returning the product. We will pay the return delivery charges if the return is a result of our error.

Damaged goods
stone river books takes special care in ensuring the books we send are in mint condition when they leave us and that their packaging is adequate to protect them during delivery. However, if the item is damaged in transit we will arrange a replacement. Please return the damaged product within 11 days of receipt and we will send you a replacement free of charge. Please allow 10 days for a replacement.

Cancellation of order
If, after your order has been despatched, you wish to cancel the order because you no longer require the book(s), you will need to send the goods back to stone river books at your own expense. When the goods are received back in good condition we will refund you for the goods and any postage you paid on your original order only. Please allow up to 21 days for a refund.

For all postal contact with us please obtain proof of postage.


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Privacy


Data Protection

stone river books undertakes to process customer data in compliance with data protection regulations, to treat it as confidential, and not to disclose it to third parties. We only store information that is needed to process your order efficiently and contact you in case of queries.

The only information we need to do this is: your name, the educational institute you work for (if applicable) and address.

Once your order has been completed we will not use this information in the future to contact you.

Your consent
By submitting your information to stone river books you consent to the use of that information as set out in this privacy statement. If we change our policy we will post the changes on this page.


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Disclaimer


stone river books has taken great care in ensuring that the information contained on this website is accurate and also in the selecting of the links from this site. Therefore, stone river books are unable to accept liability from reliance upon the information contained in these pages or any other information accessed via links from this site.

Furthermore, stone river books cannot accept liability for damages incurred as a result of technical problems or other circumstances beyond our control.


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Address


Responsible for this website:

Martin Bradley
stone river books
Webgasse 37/3/32
1060 Vienna
Austria

M: +43 (0)681 846 100 48
T/F: +43 (0)1 597 18 26
E: martin@teachingwithfilm.com


Date of issue of these Terms and Conditions: January 2017


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"Everything I learned
I learned from the movies."
Audrey Hepburn (1929-93)
Belgian-born actress